REFUND & CANCELLATION POLICY

Effective Date: [Insert Date]

Phaedrus Travel & Services DBA Outriders Co.
30 N Gould St, STE R
Sheridan, WY 82801
United States

Email: contact@outridersco.com

IMPORTANT NOTICE

This Refund & Cancellation Policy is provided for convenience only.
The Terms & Conditions govern all bookings and prevail in case of any inconsistency.

Booking Deposit

  • USD $500 deposit per rider

  • Non-refundable under all circumstances

  • Can be used as future trip credit

  • Can be transferred to another rider with approval

  • Credits valid for 24 months

Payment Schedule

Remaining balance (after deposit):

  • 25% – 120 days before tour

  • 25% – 90 days before tour

  • 25% – 60 days before tour

  • Balance – 30 days before tour

Refunds (Excluding Deposit)

  • 120–91 days: 50% refund

  • 90–61 days: 25% refund

  • 60 days or less: No refund

No refunds for no-shows, early departures, missed riding days, weather disruptions, illness, or personal emergencies.

How to Cancel

All cancellations must be submitted in writing to:
contact@outridersco.com

Trip Changes & Force Majeure

Routes and schedules may change due to weather, terrain, safety, or local conditions. Refunds or credits depend on recoverability from suppliers. The deposit remains non-refundable.

✔ FINAL CONFIRMATION

  • Email included where legally required

  • No unnecessary repetition

  • Clear notice & communication channel

  • Safe for copy-paste onto website pages